The website ioanaurzicana.com and the services provided by Ioana Urzicana comply with applicable legal provisions and clients’ rights regarding the return and cancellation of purchased services. This policy is developed in accordance with GDPR requirements and relevant legal framework.

1. Scope of Application
This return policy applies to services purchased through the website, including:

  • Hypnotherapy sessions.
  • Family constellations.
  • Workshops and courses.

2. Conditions for Return or Cancellation
Clients may request a refund or rescheduling of services under the following conditions:

  • Cancellation of a session or participation in an event is notified at least 24 hours before the scheduled date.
  • The service was not delivered due to reasons attributable to the organizer.
  • The session was interrupted due to technical issues that could not be resolved.

3. Procedure for Requesting a Return
To request a return or rescheduling, clients must follow the steps below:

  1. Submit a written request to the email address ioana.urzicana@gmail.com within 7 calendar days from the date the service was scheduled.
  2. Include the following information in the request:
    • Full name.
    • Type and date of the purchased service.
    • Reasons for requesting the return or rescheduling.

All requests will be reviewed within 5 working days, and the response will be sent via email.

4. Solutions Offered
Depending on the situation, the following solutions may be offered:

  • Free rescheduling of the session or participation in an event.
  • Full or partial refund of the amounts paid.
  • Offering a credit/voucher for another service available on the website.

5. Exceptions to the Return Policy
The following are not eligible for return:

  • Services already provided.
  • Failure to attend a session without prior notice.
  • Cancellations made less than 24 hours before the session.

6. Data Storage for Returns
All return requests are documented to ensure compliance with legal requirements. The data provided for this purpose is used solely for processing the request and is protected in accordance with the GDPR policy.

7. Changes to the Return Policy
This policy may be updated periodically. Any changes will be communicated to clients through the website.

8. Contact
For additional questions or clarifications regarding the return policy, please contact us at: