Scope of the Warranty

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The website ioanaurzicana.com and the services offered by Ioana Urzicana are dedicated to ensuring a quality experience for every client. The warranty policy outlines the conditions under which beneficiaries can request clarifications, adjustments, or other solutions if they are not entirely satisfied with the services provided.

1. Scope of the Warranty
The warranty policy applies to all services offered through the website, including:

  • Hypnotherapy sessions.
  • Family constellations.
  • Workshops and courses (e.g., Ama Deus).

2. Purpose of the Warranty
Ioana Urzicana guarantees that all services are provided professionally, in accordance with the practices and professional ethics of the field. Our goal is to ensure positive results in the process of personal development and healing; however, given the subjective nature of these services, results may vary from person to person.

3. Limitations of the Warranty
The warranties do not cover the following:

  • Specific results or guaranteeing the success of a technique, as these depend on the client’s involvement and receptivity.
  • Failure to attend sessions or cancellation without adhering to the cancellation policy.
  • Unrealistic expectations or those not aligned with the purpose of the services offered.

4. Procedure for Warranty Requests
If you believe that a service was not provided as expected:

  • Contact us at ioana.urzicana@gmail.com within 7 working days from the date of the session or event.
  • Provide clear details about the situation and the reasons for your dissatisfaction.

We will analyze your request and, depending on the situation, offer one of the following solutions:

  • Free rescheduling of the session.
  • Personalized adjustments for future sessions.
  • Other solutions mutually agreed upon.

5. Client Responsibilities
To benefit from the warranties offered, clients must:

  • Attend sessions at the scheduled time and actively participate in the process.
  • Communicate openly and respect the recommendations provided during the sessions.
  • Understand that the services offered are a collaborative process, and results depend on their own involvement.

6. Changes to the Warranty Policy
This policy may be updated periodically to reflect legislative changes or improvements to the services. Any changes will be communicated via the website.

7. Contact
For additional questions or clarifications regarding the warranty policy, you can contact us at: